Fouts Bros Inc. — Internal Communication Services Privacy Policy

Effective date:8.25.2026

Fouts Bros Inc. (“we,” “us”) operates internal SMS/MMS text messaging and voice calling services on one or more dedicated company phone numbers. These services support internal business operations — for example, allowing employees to report equipment and facility maintenance issues and inventory needs to our automated maintenance assistant — and may include other internal, employee-facing automated communication services (“the Services”). This policy describes how we handle information related to the Services and applies to all phone numbers we operate for these purposes. 

Information we collect. When you text or call the Services, we receive your mobile phone number, the content of your messages or call recordings/voicemail and their transcriptions, and any photos or media you send (for example, photos of equipment asset tags or inventory cards). This information is used solely to provide the relevant internal service, such as creating, tracking, and responding to maintenance and inventory requests. 

How we use your information. Your phone number, messages, and call content are used to process your request or report, send you acknowledgements and follow-up questions, and maintain internal business records. Messages may be processed by automated systems, including AI-based assistants, to provide the Services. 

No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for service providers acting on our behalf solely to deliver the Services (for example, our telecommunications provider). 

Message frequency. We do not send unsolicited messages. Messages are sent only in response to a text or call you initiate, and relate to your request. Message frequency varies based on your use of the Services; for maintenance reports, you will typically receive one to three messages per report (acknowledgement and any clarification questions). Consent to receive messages is voluntary and is not a condition of employment, service use, or purchase; employees may report maintenance issues through other channels at any time.

Message and data rates. Message and data rates may apply, depending on your mobile carrier plan. 

Opting out. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@foutsbrosinc.com.

Data retention and security. Message and call records are retained as part of our internal business records and are accessible only to authorized personnel. 

Contact. Questions about this policy: 770.433.0112, info@foutsbrosinc.com, or Fouts Bros Inc., 138 Roberson Mill Road, Milledgeville, GA 31061.